FREQUENTLY ASKED QUESTIONS

Having your outfit fully personalized involves creating a model (Mock-up) specific to each person. Who says personalization, also says digital printing in sheets, sublimation, then personalized printing for each order.

To keep our prices competitive and accessible to everyone, small budgets, small and large clubs, we ask for a minimum of 10 pieces per product group “tops” and “bottoms" clothes.

• For example, for the “tops clothes” group, you can order 4 short-sleeved jerseys + 3 long-sleeved jerseys + 2 thermal jackets + 1 windbreaker. This makes a total of 10 “tops”.
• Another example, for the “bottoms clothes” group, you can order 4 men’s shorts + 2 women’s shorts + 1 women’s tights + 3 men’s tights. That makes a total of 10 pieces in this “bottoms” group.

We do not require any minimum per model.

You have an unlimited number of possible colors on your model.

Our technical sales representatives are there to support you in your project. Do not hesitate to contact the manager of your sector and request a quote. He will be able to advise you, study every detail with you, precisely quantify your request and offer you the best solution. Our prices include design fees (Mock-up).

We understand that every club has its specific needs when it comes to customizing outfits, whether for cycling, triathlon, trail running, athletics, running, rowing or cross-country skiing. This is why we are here to help you make your personalization project a reality.

So that our graphic designers can work on your design, we ask for an amount of 150 euros including tax in advance, but rest assured, these costs will be deducted from you when you order products, from a minimum of 10 pieces.

Several possibilities are available to you to create your club outfit design :

- You have the freedom to draw freely using our sketches available on each item sheet.

- You discuss directly with your dedicated sales representative what you want and the latter will refine your request and transmit the information directly to our team of graphic designers

You will then receive a mock-up that you can adjust according to your preferences (three fixes included). Do not forget to provide us with your initial request with your logos in illustrator format (.ai) or in high resolution (300dpi minimum). We're here to bring your personalized club outfit ideas to life, so let us design your outfits, and we'll take care of the rest!

To guarantee the optimal choice of size for your personalized clothing, POLI offers a size guide specific to each product, accessible directly on each product sheet, as well as a general. Size table

However, aware that there is no universal guide and that cuts vary from one manufacturer to another, we offer clubs and associations an additional service : sending size trial samples. This service is free for orders of more than 10 items, with a deposit of €20 per item which will be refunded upon return.

In mainland France, return costs are covered by POLI (Outside France, only return costs are the responsibility of the customer - Be careful to ask your sector manager if possible because depending on the country and customs this is not is not always the case).

Please note, this step is essential, because once your personalized garment has been created, it cannot be exchanged for another size like an in-stock product purchased online.

To receive your sample pack, please send us an email with the list of desired products and sizes.

Upon receipt and acceptance of this, two payment methods are available to you:

A payment by credit card via a secure online payment link that we send to you

Either send a deposit check by mail, for the amount of the entire sample order (€20 per item).

あらゆるニーズに応えるため、幅広く多様なパッドのラインナップをご用意しております。初心者から経験豊富なプロの方まで、私たちのパッドの品揃えは最も高い要求を満たすように設計されています。

以下で当社のラインナップをご確認ください skin guide

オーダーされた商品はユニークなものであるため、注文額の30%に相当する前払金を受け取り次第、生産を開始します。前払金を受け取り次第、デザインの承認を待たずに、サプライヤーからの材料購入を調整し、一部の生地の裁断を開始します。校正の承認を頂き次第、事前に裁断した生地に印刷を行います。これにより、一層早くお届けすることができます。料金は原則、カード払いにて決済を行います。カード払いのurlを当方で発行し、お伝え頂いたメールアドレス宛にお送りさせていただきます。送料はお客様の負担となります。注文内容の重量によって変動しますので、正確な送料につきましては、お見積りをご依頼ください。注文の残金は配送前にお支払いいただきます。

時期によっては、校正の承認後、オーダーウェアの製造には5から10週間かかります。注文を受け付ける前に、納期のご連絡を必ずさせていただきます。できるだけ早くお届けできるように、十分な余裕を持ってご注文いただくことをお勧めします。製造に入る前に、デザインの作成、見積もりの承認、サイズの試着など、いくつかの段階が必要です。校正を承認された日に、お届け予定日を記載したメールをお送りします。海外配送の場合、主にDHLを利用しています（配送時間は配送先の国によって異なりますので、詳細は担当地域の代理店にお問い合わせください）。荷物の発送時に、運送会社から追跡メールが送られます。

チームには新しいメンバーが加入することを理解しています。そのため、カスタマイズされたウェアの追加注文サービスを注文確認日から12ヶ月間提供しています。.

追加注文は1点から可能です。

If you encounter a problem with one of your garments, we are here to listen to you, the POLI after-sales service is at your disposal to quickly respond to your problems.

FOR ANY S.A.V REQUEST

 In order to best process your request, some useful information:

1 year warranty: POLI after-sales service covers returns and repairs* of your clothes for 1 year from the order. After this period, we can offer you a paid repair.

Paid Repair: In the event that the product is repairable but the warranty has expired or the repair is not covered, we can offer you a repair at your expense. If this solution suits you, the quality department will offer you an estimate of the cost of the repair.

Wear and Pilling: Normal wear and pilling are not covered by our warranty.

Cleaning: If the item has been worn, it must be cleaned before returning it to us for repair. Make sure it is completely dry before packing it. Worn and unwashed clothing will be returned to you, including accessories.

ONLINE FORM

If all of the above criteria are met, simply make your request via our online form and fill in the following information:

Details of the problem encountered and the reference of your product

Photos of said problem

The number associated with the order of your defective item

Your contact details (Last name - First name - Address - Telephone - Email)

If your repair request is accepted or if we need to analyze your garment, you will receive a return slip which will allow you to ship your item free of charge to our address (valid only in France).

DEADLINES AND SHIPPING

As soon as we receive a repair request, we strive to provide you with the best response to process your repair as quickly as possible. However, please note that the returns process may take up to 4 weeks.

In the case of restarting the manufacturing of your item, the same production times apply.

If, for any reason, a repair is not possible, our Customer Service will contact you.

Your satisfaction is our priority, we do everything we can to resolve your problems quickly and efficiently.

REPAIR FORM

Discover all our tips for best maintaining your POLI products and maximizing their longevity!

In order to best preserve your clothes, and to avoid damaging the fibers of your POLI clothing, here are some tips:

- We recommend that you do not mix your POLI garment with other garments (especially garments with Velcro fasteners which could get caught and damage the fabric of your POLI garment).

- Remember to close the various zippers or other hooks on your POLI clothing, to prevent them from getting caught on other pieces of fabric.

- Choose a gentle detergent, suitable for synthetic fabrics. And above all, ban fabric softeners when washing your POLI clothes because they directly attack the technical fibers of your products. Choose washing cycles designed to wash delicate textiles, as well as a washing program with a maximum temperature of 30° or hand washing in cold water.

- We strongly advise against ironing your POLI clothes or putting them in your dryer, as this could cause considerable and irreversible damage to your POLI clothes.

We have a catalog of more than 150 customizable products + options from 10 pieces.

If you have any questions, do not hesitate to send us a message via the contact form.

チーム、団体、イベントや地域に関連する特定のパートナーシップについては、お住まいの地域／国の代理店にお問い合わせください。

In France, we have several exclusive representatives for the POLI brand. They are trained to explain how to personalize your club outfits, they are available and present at many sporting events near you.

We also have some resellers who work closely with the regional representative, to find out more please contact us.

Internationally, we work with distributors or agents including the following list. To become a distributor, please contact our export manager Nadège Richard on +33(0)7 45 00 41 57 or by email n.richard@poli.fr